Privacy Policy

Privacy Policy – Crew42

Last updated: February 2026

Crew42 is committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This privacy policy explains how we collect, use and protect your personal data when you visit our website, contact us, or use our services.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Business name: Crew42

Address: Unit 11 King Edward Rise, Liverpool, L3 7HJ, United Kingdom

Email: hello@crew42.co.uk

Crew42 provides small group personal training, fitness classes, HYROX training, transformation programmes and children’s fitness and dance classes.

We are the data controller responsible for your personal data.

2. What Information We Collect

We may collect and process the following personal information:

Information you provide directly

• Full name
• Email address
• Phone number
• Address (if provided)
• Date of birth
• Emergency contact details
• Health and medical information relevant to training
• Fitness goals and progress information
• Payment and billing details
• Any information submitted via website forms, social media, WhatsApp or email

Information collected automatically

When you visit our website, we may collect:

• IP address
• Browser and device type
• Pages visited and time on site
• Website usage data via cookies

This helps us improve our website and marketing.

3. How We Use Your Information

We use your information to:

• Respond to enquiries and messages
• Process memberships, bookings and payments
• Deliver coaching and fitness services
• Provide nutrition guidance and progress tracking
• Manage your account and attendance
• Send important service updates
• Send marketing communications (if opted in)
• Improve our website, services and advertising
• Comply with legal and financial obligations

We only collect information necessary to deliver our services safely and effectively.

4. Health & Fitness Information

To provide safe and effective coaching, we may collect health-related information including injuries, medical conditions and fitness history.

This information is:

• Used only for coaching and safety purposes
• Stored securely
• Accessed only by authorised Crew42 staff
• Never shared without consent unless required by law

5. Marketing Communications

We may contact you by email, SMS or WhatsApp regarding:

• Memberships and bookings
• Programme updates
• Gym news and events
• Special offers and promotions

You can opt out at any time by:

• Clicking unsubscribe in emails
• Replying STOP to messages
• Emailing hello@crew42.co.uk

We will never sell or share your data for third-party marketing.

6. How We Store and Protect Your Data

We use secure systems and trusted third-party providers to store and process your data, including:

• GoDaddy – website hosting and contact forms
• TeamUp – membership and class booking system
• Stripe & GoCardless – secure payment processing
• Go High Level – CRM, email and marketing communications

All providers are GDPR-compliant and only process data on our behalf.

We take appropriate security measures to prevent unauthorised access, loss or misuse of your data.

We retain personal data only as long as necessary for business, legal and insurance purposes.

7. Sharing Your Information

We do not sell your personal data.

We may share information only where necessary with:

• Payment providers (Stripe, GoCardless)
• Booking and CRM systems
• Marketing platforms
• Professional advisers (accountants/legal)
• Authorities if required by law

All third parties must keep your data secure and confidential.

8. Cookies

Our website uses cookies to:

• Improve user experience
• Analyse website traffic
• Support marketing and advertising

You can control or disable cookies in your browser settings.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Request transfer of your data

To exercise your rights, email:

hello@crew42.co.uk

We will respond within 30 days.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been handled incorrectly.

10. Third-Party Links

Our website and social media may contain links to external websites.

We are not responsible for the privacy practices of those websites and encourage you to review their policies separately.

11. Children’s Data

We offer children’s fitness and dance classes.

We only collect children’s personal data with consent from a parent or guardian.

Children’s information is used solely for:

• Class bookings
• Safety and emergency contact
• Communication with parents/guardians

We do not knowingly collect data from children without parental consent.

12. How Long We Keep Your Data

We keep personal data only for as long as necessary:

• Active members: duration of membership
• Former members: up to 6 years for legal/insurance purposes
• Enquiries: up to 24 months
• Marketing data: until you unsubscribe

13. Changes to This Privacy Policy

We may update this privacy policy occasionally.

The latest version will always be posted on our website.

14. Contact Us

If you have any questions about this privacy policy or your personal data, please contact:

Crew42

Unit 11 King Edward Rise

Liverpool, L3 7HJ

Email: hello@crew42.co.uk